Patient Particaption Group

The PPG survey is now available from all practice surgeries and on-line.  Please take some time to fill the questionnaire in as your feedback is important.

Contact your PPG representative

September News...

Apologies for the error in some flu vaccine letters:  the Leintwardine flu clinic will be held on the 20th Oct. not as in some letters the 13th this is incorrect.

More apologies: many of you will have received letters asking you to come in for either a COPD, Asthma or Diabetes review.  The wrong database was used to produce these letters and many were sent to patients who did not yet need a review.  The practice is now reviewing its system to ensure this does not happen again.  Please accept the practices apologies for both of these errors.


September News...

Leintwardine & Orleton Surgeries are soon to receive patient access appointment booking in screens these have been purchased through the CCG and should relieve queues at the reception desks.

Waiting Room information screens are now working at all the practice surgeries.

Training dates: Leintwardine surgery will be closed for the afternoon on the following dates: 12 Dec '18 and 13 March, 12 June, 11 Sept, 11 Dec '19 for staff training.

Tracey Price who has joined the surgery part time, will handle matters that don't fall into a medical capacity but more in the realm of social care such as help with benefits etc.  At this time appointments with Tracey can only be made via a GP referral but it's hoped in time for access to be opened up.

General Information

A mobile phone appointment text service is now in operation and so you don’t miss your appointment and all you have to do is give the receptionist your mobile number. 

Recycle Your Inhalers etc.  The practice pharmacies will happily receive  your used inhalers including the pods for recycling.

On-line Services

Herefordshire CCG is keen that to promote on-line prescription ordering. Patients will need a password to do this but this is the same password that is used for booking appointments. The password also gives access to blood test results and immunisation history. In time the email addresses for the dispensaries will be switched off. On-line medication ordering is a much safer and reliable method of obtaining medication as there is much less room for error. To obtain your password please contact the Practice Manager.

Medical Exemption Certificates

Medical exemption certificates need to be renewed regularly. The certificate currently lasts for a period of 5 years so it’s easy to forget to renew them but failure to do so may result in a £150 fine.